Refund and Returns Policy

At Embroidered Bag, customer satisfaction is our priority. We want you to love your purchase and have a pleasant shopping experience. If you are not completely satisfied with your order, please review our return and refund policy below.

Return Period

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition with all packaging and tags included.

Return Conditions

Items must meet the following requirements:

The product is unused and in original condition
Original packaging and accessories are included
Proof of purchase is provided
The return request is submitted within the specified return period

Items that show signs of use, damage, or alteration may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used or damaged after delivery.

Return Process

To start a return, please contact our customer service team with:

Your order number
Product details
Reason for return
Photos of the item if there is a quality issue

Please contact us before sending any items back. Unauthorized returns may not be accepted.

Email: centerteam@xendravoxa.shop

Refund Process

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and provide an appropriate solution.